Item Tag: Kerry Patterson

“Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson and Al Switzler is a trade paperback textbook published by McGraw-Hill Companies. The book offers insights and strategies for effective communication in high-stakes situations, covering topics such as negotiation, interpersonal relations, and business communication. With a focus on practical applicability, the authors provide tools and techniques for improving communication skills in various professional settings. The book is written in English and contains 264 pages of valuable content for those looking to enhance their communication abilities in a business context.

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. Title : Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior.

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. Title : Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior.